Position Overview

White Glove Services delivers tailored solutions to companies that lack the internal resources to handle specific tech-related tasks. We specialize in managing large volumes of work with efficiency, taking on projects that often require consistency and precision. Our expertise allows our clients to focus on their core operations, confident that our team is seamlessly handling their tech needs with a high standard of service.

As the IT Support & Device Preparation Technician at Gophermods, you will play a crucial role in ensuring seamless operations for device preparation and delivery. This position involves managing device intake and setup, coordinating timely deliveries, applying quality control measures, and handling client-specific configurations with meticulous attention to detail. You’ll work closely with various teams to streamline workflows, enhance efficiency, and ensure every device meets our high service standards before leaving the shop.

Key Responsibilities

• Receiving Devices: Collect and receive devices, which are shipped in batches, secured within cages. Responsible for coordinating pickups from the client, managing up to three cages at once.

• Unboxing and Recycling: Carefully unbox each device and recycle packaging materials with efficiency and attention to detail.

• Asset Tagging: Enroll each device by scanning its serial number into the client’s business management platform. Print and apply asset tags for easy identification by the client.

• Device Restoration and Provisioning: Restore each device to erase prior user data and update software. Provision devices with necessary client-specific apps, ensuring they are ready for immediate use.

• Settings Configuration and Packaging: Manually configure device settings that cannot be automated. Apply a protective case and screen protector before packaging each device securely for shipment.

• Timely Delivery: Organize and load the prepared devices back into the cage, ensuring all devices are delivered to the client within a 24-hour turnaround window.

Ideal Candidate

The ideal candidate for the IT Support & Device Preparation Technician role is detail-oriented, reliable, and thrives in a fast-paced environment. They are comfortable handling repetitive tasks while maintaining a high level of motivation , precision ,and quality. This person has a knack for problem-solving, especially when it comes to ensuring every item meets exact specifications. Strong organizational skills, a collaborative attitude, and a commitment to efficiency are key, as is the ability to manage multiple priorities while meeting tight deadlines. If you take pride in delivering meticulous, client-ready products and are passionate about providing exceptional service, this role is an excellent fit.

Compensation

The IT Support & Device Preparation Technician shall receive:

• Hourly Range: $16.00 - $21.00
• Commissions: Bonuses and commissions are available, varying by department, to recognize and reward outstanding performance.
• Benefits:
  • Time Off: Enjoy two weeks of paid time off and an additional two weeks of unpaid time off annually, allowing for ample rest and personal time.
  • 401k Retirement Plan: Benefit from a competitive 401k plan with a company match of 4%, helping you invest in your future.
  • Comprehensive Medical Package: Dental, vision, and both short-term and long-term disability insurance, ensuring you and your family are well-protected.
  • Annual Raises: automatic 2% raise every 6 months to reward hard work and dedication.
  • Performance Incentives: Bonuses and commissions are available, varying by department, to recognize and reward outstanding performance.

Location and Working Hours

• Work hours: 7:30am - 3:30pm (Monday through Friday)
• Location: St. Paul / Minneapolis