Job Description:
Begin your IT career at Gophermods as an IT Hardware Repair Specialist, focusing on the technical repair of devices such as Chromebooks, iPads, and MacBooks. This role emphasizes hands-on technical skills, providing a crucial foundation in hardware troubleshooting and repair.
Training and Development:
During your first year, you will receive intensive training from experienced specialists in:
- Repair techniques for a wide array of devices, specifically Chromebooks, iPads, and MacBooks.
- Safe handling of devices and batteries, focusing on repair protocols without direct customer engagement.
- Effective documentation practices to support the repair workflow and device history.
Certifications:
At Gophermods, certifications are offered after completing one year of service. Certifications offered include but are not limited to CompTIA +, Network + and Security +.
Career Progression:
Post-training, opportunities for advancement include:
- Moving into leadership roles such as Team Lead or Manager.
- Transitioning to specialized departments like Managed Services or White Glove Services, focusing on high-end client interactions and advanced technical support.
Benefits:
- Time Off: Enjoy two weeks of paid time off and an additional two weeks of unpaid time off annually, allowing for ample rest and personal time.
- 401k Retirement Plan: Benefit from a competitive 401k plan with a company match of 4%, helping you invest in your future.
- Comprehensive Medical Package: Dental, vision, and both short-term and long-term disability insurance, ensuring you and your family are well-protected.
- Annual Raises: Potential for up to a 10% increase in salary annually, rewarding dedication and hard work.
- Performance Incentives: Bonuses and commissions are available, varying by department, to recognize and reward outstanding performance.
- Certifications: Reimbursement towards certifications, including but not limited to COMPTIA A +, Network +, Sec +
Daily Responsibilities:
- Diagnose and repair hardware issues in Chromebooks, iPads, and MacBooks.
- Document repair processes and outcomes for quality control and training purposes.
- Manage parts inventory and order supplies as needed.
- Maintain a clean and organized work environment.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
Ideal Candidate:
An aspiring IT professional with a knack for hardware and an interest in developing deep technical expertise. The role is perfect for those who prefer a focus on technical tasks over customer-facing roles, with a career trajectory aimed at leadership and specialized services within the company.
Job Details:
Full-time
Salary: $31,200.00 per year base starting salary
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location : 1624 New Brighton Blvd, Minneapolis, MN 55413